The answer: know what to do and what not to do when hiring an HVAC contractor.
The Dos of Hiring an HVAC ContractorThese approaches should be at the top of your “do” list:
- Ask questions. Find out how long the company has been in business, ask for their licensing and insurance information, and check to see if there are any complaints on file at your local Better Business Bureau office. One or two complaints aren’t much to worry about, but more than that—and you’re probably better off giving your business to someone else.
- Gather referrals. Ask the contractor for multiple referrals from satisfied past customers. Follow up. Contact the referrals. Ask if they were pleased with the contractor’s work, and whether the company finished on time for the price they quoted.
The Don’ts of Hiring and HVAC ContractorNext, make sure you “don’t” do these things:
- Make an upfront payment. Contractors that require upfront payments tend to be more interested in your money than they are in doing a good job. It’s also difficult to get your money back if you’re not satisfied with the work.
- Choose a company that uses subcontractors. This is a red flag, as the contractor can later claim they are not responsible for the subcontractor’s work if you’re not happy—and you’ll have little recourse available.
- Hire someone who won’t give references. There is no legitimate reason that a reputable HVAC contractor would not be able to give you a referral to a satisfied past customer. If the contractor hems and haws, or refuses to give references, don’t hire them.